Terms & Conditions
RESERVATION POLICY
- Reservations require payment in full as deposit.
- We require a two-night minimum so our guests can truly enjoy all that the area has to offer. We often have one-night openings created by multiple-night stays, so please inquire about any vacancies that might be available.
- Pricing is for double occupancy. There will be a $20 charge per night for each additional person. When booking, please select the total number of people staying in the tree house where it lists ‘adults’. For example, if you have 2 adults and 2 kids, you will select the total number of ‘adults’ as four (4) since pricing is the same for adults and kids.
CANCELLATION POLICY
All cancellations or modifications to your reservation must be sent by email.
**We strongly recommend purchasing travel insurance:
Refund or reschedule if cancellation is made 30-days or more prior to your reservation date. Less than 30 days there is no refund unless your treehouse is rebooked.
EXCEPTIONS:
-November 18th through December 15th and January 8th through April 30th: We will refund or reschedule with at least 45-days notice prior to your reservation date. Less than 45-days, we will refund only if we are able to rebook your treehouse.
-December 16th through January 7th: No refund unless we rebook the tree house.
-COVID CANCELLATIONS: This applies to reservations cancelled or rescheduled due to border closing or flights cancelled due to COVID. We will refund with no less than 7-days notice prior to your reservation date.
-Refunds - We will deduct 10% of total charge for processing fees.
**Travel Insurance - Tree Houses strongly recommends purchasing travel insurance for your vacation to Costa Rica as we are not responsible for any unforeseen event that may cause you to cancel your reservation. This includes viruses, disease, sickness, pregnancy, weather, an act of nature or any other event non-related to Tree Houses Hotel.
**Passports - Passports must be no less than 6 months from expiration to gain entry to Costa Rica.
